LED
Level Digital

Privacy Policy for Medishub

Last updated: 14 October 2025

Introduction

Medishub is developed by PT Level Digital International (Level Digital). We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We may collect the following types of information:

  • Contact information you provide (name, email address, phone number).
  • Application-specific data such as medical records, appointment details, or health-related entries you submit through the app (when applicable and with consent).
  • Device information (device model, OS version, device identifiers) and diagnostic data for crash reporting and analytics.

2. How We Use Information

We use collected data to:

  • Provide and maintain the service, including appointment scheduling, clinical workflows, and integrations.
  • Improve and personalize the user experience.
  • Respond to support requests and communicate important updates.
  • Comply with legal obligations and protect the security of our systems.

3. Legal Basis & Consent

Where required by law, we will process personal data based on your consent. For healthcare-related information, we will only collect and process sensitive data with explicit consent and in accordance with applicable regulations.

4. Sharing & Third Parties

We do not sell personal data. We may share data with third-party service providers who help operate the app (hosting, analytics, messaging) under contractual obligations of confidentiality. Data may also be shared with authorized healthcare providers when you consent to integrations (for example, data exchange to centralized health systems).

5. Data Security

We implement administrative, technical, and physical safeguards to protect personal data. However, no system can be completely secure — if a breach occurs, we will take steps in accordance with applicable laws, including notifying affected users if required.

6. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

7. Your Rights

Depending on applicable law, you may have rights to access, correct, or delete your personal data. To exercise these rights, please contact us at the address below.

8. Changes to This Policy

We may update this policy from time to time. We will publish the updated policy at this URL and update the “Last updated” date above.

9. Contact

If you have questions about this privacy policy, contact us:

© PT Level Digital International. All rights reserved.

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